Booking Terms & Conditions
You must not make any booking with us unless you have read, understood and agree with these booking terms and conditions (“Agreement”). By engaging The Bucks Co’s services, you confirm that you:
- agree to be bound by this Agreement; and
- where you are making a group booking on behalf of other individuals, acknowledge that you have made those other individuals aware of these terms and obtained their consent to be bound by this Agreement.
References to “us”, “we”, “our”, or “The Bucks Co” shall mean Buttoned Up Events Pty Ltd (ACN 609 106 701), whose registered office is at 83-85 Earl St, Kew, Victoria, Australia, 3101. This Agreement is between The Bucks Co and you for your booking, associated function and event management services (including our website services and facility to enter into transactions with third parties) (“Services”).
The Bucks Co has appointed various Activity Operators to supply products and/or services to you and may book all or part of your event or function through these Activity Operators. The legal relationship between The Bucks Co and the Activity Operators is that of facilitator/introducer and The Bucks Co is not liable for the acts and omissions of the Activity Operators. Activity Operators may have their own terms and conditions for their respective products and/or services, which you may be required to be bound by. This will represent a separate contract between you and the Activity Operator. To the extent that there are any inconsistencies between this Agreement and the Activity Operator’s terms and conditions, this Agreement shall prevail.
All prices quoted are subject to availability and can be withdrawn or varied without notice. Prices are quoted in Australian dollars ($AUD) and are subject to change, which may occur by reason of matters outside our control which increase the cost of the relevant product or service by our Activity Operators or currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up to date prices.
Refunds, Changes & Cancellation Fees
You should make appropriate enquiries with the Activity Operator regarding refunds, changes and cancellation at the time of booking. Even where an Activity Operator permits a refund we are unable to provide a refund to you unless and until we receive the funds from the relevant Activity Operator.
In the event where the Activity Operator permits a refund the following cancellation charges apply:
Cancellation within 21-15 days from start date of your event – All deposits paid will be forfeited plus 30% of the total booking cost
Cancellation 21 days or more from the start date of your event – All deposits paid will be forfeited plus 20% of the total booking cost
Cancellation within 14 days from the start date of your event – 100% of deposits/monies paid will be forfeited.
Cancelled bookings will incur a cancellation fee of up to 100% of the cost of the booking, regardless of whether your event or function has commenced.
After full payment has been made, if any individuals of your group change their mind, decide not to attend/are unable to attend all or part of the event, or are required to depart early from the event, no refund will be provided.
Fees and extra charges will apply where a booking is changed.
Fees and extra charges will also apply when tickets or documents are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge.
No refunds are payable by The Bucks Co where you and/or your guests are refused entry or participation by an Activity Operator due to intoxication or use of illicit substances.
Deposit and Final Payment
You will be required to pay a deposit when booking, such amount and timing to be advised by your consultant. All deposits are non-refundable. Final payment is required no later than 4 weeks prior to your event or function unless otherwise stated by us. Some services must be paid in full at the time of booking. All payments are to be made in Australian dollars.
Payments by Credit Card
Credit card surcharges will apply when paying by credit card. If for any reason any Activity Operator is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against The Bucks Co and in the event that payment has been made to The Bucks Co by credit card, you agree that you will not seek to charge back your payment to The Bucks Co. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due on demand. For any payment by credit card, tickets and other documentation will not be issued until authorisation has been obtained from the relevant card company. Any confirmed booking is subject to your credit card approval for the transaction. In an eventuality where your credit card is not approved we will attempt to contact you but hold no responsibility for any subsequent non provision of services in the event we are unable to establish contact with you.
Any credit card fee is charged by The Bucks Co as merchant and not as an agent for any other party.
Unless otherwise stated, all charges and other amounts payable are exclusive of GST. If GST becomes payable on any supply made or provided, on which GST is not payable at the date of this Agreement, you will pay us (or third party provider as the context permits) an additional amount equal to value of consideration for the supply multiplied by the prevailing GST rate.
We reserve the right at our absolute discretion to decline or accept bookings made from outside Australia. Any automatic booking confirmations for such bookings are conditional, contingent on our view of any financial risks, potential ticket despatch delays, or applicable international regulations
The Bucks Co makes no representation that its price sales are identical to prices on individual supplier sites that may exist from time to time.
Where your event or function incorporates overseas travel you should be aware that travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Although we are not the provider of the travel insurance, we strongly urge you to obtain travel insurance and if you decline travel insurance you may be required to sign a disclaimer. We do not provide insurance advice.
The Bucks Co acts as an agent only. We sell various event and function products and services on behalf of numerous transport, accommodation and other service providers, such as adventure, coach, hotel and activity operators (‘Activity Operators’). The Bucks Co’s obligation is to make event and function bookings on your behalf and to arrange relevant contracts between you and Activity Operators. We are not the provider of such products or services (which do not form part of the Service) and our role in relation to your travel arrangements is limited to facilitating your booking and arranging event or function documentation, payments and refunds as applicable. Accordingly, we have no responsibility for these products and services nor do we make or give any warranty or representation regarding their standard, reliability, accuracy or suitability. All bookings are made on your behalf subject to the terms and conditions (including limitations of liability) imposed by these service providers and you should carefully read such terms and conditions before finalising your travel transaction as they will govern your purchase and booking. As your contract will be with the third party provider (and not The Bucks Co), any legal recourse or claim shall be made against the specific provider (and not The Bucks Co). If for any reason, any Activity Operator is unable to provide the products and services for which you have contracted your remedy lies against the provider and not with The Bucks Co.
You acknowledge that we may receive a commission or an affiliate fee from transactions entered into using the Service. We do not endorse or recommend any particular Activity Operator and you should make your own evaluation of the accuracy or completeness of any information, opinion, advice or other content available through the Service.
To the fullest extent permitted by Australian law, we do not accept any liability of whatever nature, whether in contract, tort (including negligence) or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no control. Under circumstances where liability cannot be excluded, such liability is limited to the supply of the services again or the cost of the purchased Services paid by you. You agree to indemnify us, our directors, employees and representatives from and against all actions, claims, suits, demands, damages, liabilities or costs (including legal costs) arising from, or which is directly or indirectly related to the use of the Services, our site, or any other products or services accessed via our site. The Bucks Co shall only be liable to provide a refund to you to the extent that that it actually receives a refund from the relevant supplier or other third party.
You agree to observe and obey all rules and warnings provided, and further agree to follow any oral instructions or directions given by us our employees and/or agents. You acknowledge that there may be some inherent risk associated with the products and services you participate in as supplied by the Activity Operators. You assume full responsibility for personal injury to yourself, injuries to others and further release and discharge us from all actions, suits, claims, demands and causes of action whatsoever at law, in equity and under statute which you may have or for this document would, could or might at any future time have or have had against us in respect of or arising out of either directly or indirectly the Services we provide.
You agree to pay for all damages caused to any Activity Operator facilities visited as part of the arrangements caused by your neglect, reckless or wilful actions. You agree to and hereby assume all risk, dangers and hazards associated with use or participation in the Activity Operators products and services, including the possible risk of severe or fatal injury to others. In addition to the foregoing, these risks include but are not limited to the following: a) the risk associated with travel to and from the venues and locations included in the Activity Operators products and services; b) intoxication and/or alcohol poisoning from the alcohol you consume; c) the possibility of bodily injury; and
d) being in altercations with others (which is not condoned or tolerated by us). You agree to indemnify us from all third party actions, suits, claims, demands and causes of action whatsoever at law, in equity and under statute as result of your behavior and actions.
Services shall be provided without any guarantees, conditions or warranties as to their accuracy, completeness, reliability, suitability or currency and they are provided on an “as is where is” basis. Whilst The Bucks Co will make every effort to provide the Services to the best of its abilities in accordance with your vision for your event, The Bucks Co cannot and does not provide any guarantees in this regard.
To extent permitted by law, The Bucks Co, its directors and employees hereby expressly exclude: (a) all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity; and (b) any liability for any direct, indirect, consequential loss or damage or lost profits incurred by you or any end user in connection with the Services, including, without limitation any liability for loss of income or revenue; loss or interruption of business; loss of profits; loss of anticipated savings; death or personal injury; loss of data; loss of goodwill; wasted management; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Event or Function Documents
Event or Function documents include (without limitation) hotel vouchers, activity vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a Activity Operator. Event or function documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Event or function documents cannot be transferred to another person to use. Any errors in names, dates and timings on your documentation will be your responsibility. It is your responsibility to collect all event or function documents from us prior to commencement of your event or function. As a general rule your event or function documents may be available for collection 2 weeks prior to the date of your event or function, however this will depend on your individual arrangements and requirements. Please contact your consultant to confirm when your event or function documents are ready for collection.
Monies Not Held On Trust
All monies paid by you to us will be the property of The Bucks Co and will be a debt due and payable to the Activity Operator once the corresponding services have been provided or the booking is made (whichever is earlier). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
Intellectual Property, Software and Confidentiality
The Bucks Co retains copyright and all other intellectual property rights in: (a) all code, material, data, know-how and anything else generated, in course of providing (directly or indirectly) the products or services; and (b) all intellectual property rights (whether comprised within the The Bucks Co booking engine, portal, software, HTML code or otherwise) existing prior to the provision of the Services.
When you access the The Bucks Co site, you are using software which is owned by or licensed to The Bucks Co and The Bucks Co thereby grants you a personal non-exclusive license to use the software associated with the The Bucks Co site for the duration of your site visit and for the sole purpose of making activity, car hire or accommodation enquiries and bookings. This licence does not permit you to use our site (or our site software) for the purpose of "carrying on a business as an event or function manager”. Any other use, commercial or otherwise, of the software or information on the site without the express written permission of The Bucks Co is strictly prohibited, including any reproduction, data extraction processing or otherwise. You must not disassemble, decompile, reverse engineer the whole or any part of the software accessed by means of the Service
Save as required by law, you shall not disclose any confidential information relating to The Bucks Co or its affiliates obtained during or arising out of this Agreement, to anyone (except your employees on an as need basis).
Events Beyond Our Control
We are not responsible or liable in contract, tort (including negligence) or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, suspension, failure or inconvenience arising out of or caused directly or indirectly by any event or circumstance which is beyond our reasonable control, including but not limited to, acts of God, governmental actions, labour difficulty, war or national emergency, terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any materials, equipment, facilities or services, failure of performance provided by others, internet interruption or virus, breakdown software, hardware or communication network.
We may revise or change these terms and conditions at any time by amending our website, and any amendment shall take effect from the time of posting. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on our site. By continuing to use the Services, you agree to be bound by such revisions and changes.
This Agreement (and your booking) and any dispute or claim arising out of or in connection with same shall be governed by and construed in accordance with the laws of Victoria, Australia and parties submit to the exclusive jurisdiction of that State.
WEBSITE USE TERMS AND CONDITIONS
Buttoned Up Events Pty Ltd
The term ‘Buttoned Up Events Pty Ltd’ or ‘us’ or ‘our’ or ‘we’ refers to Buttoned Up Events Pty Ltd, the owner of the website, whose registered office is Earl St, Kew – ACN 609 106 701, Victoria. The term ‘you’ or ‘your’ refers to the website user.
Your use of this website is subject to the following terms and conditions:
The content of this website is for your general information and use only. It is subject to change without prior notice.
Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
Your use of this website and any dispute arising out of your use of it shall be governed by and construed in accordance with the laws of Australia. As thebucks.co can be accessed from other places around the world with different laws from those of Australia, when you access thebucks.co you agree that the laws of Australia will apply to all matters relating to your use of thebucks.co.
You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.